FAQs

Will the product suit my body & requirements?

All products are made to suit all body types & is naturally prepared to avoid any kind of concerns.

Do I need to consult the doctor to use the products?

In case you have any problems we recommend to consult your doctor once before use.

How do I place my next order?

Just email to support@thehealth.care

How do I pay for my order?

We encourage COD orders for winning the confidence of our customers, so you can pay only when you get the consignment

Which all place do you deliver the order on COD?

We deliver to almost 99% places in India on COD

What is your exchange policy?

Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact customer service within 48 hours from the time the product/s has been delivered to you.

What if products ordered by me are out of stock?

All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours.

What is the delivery timeline or my order?

The general delivery timeline is 5 to 8 business days (metro cities) and 15 to 21 business days (non-metro cities) depending on the delivery address pin code.

Is there a charge for delivery?

There is no charge for delivery shipping & delivery is absolutely FREE.

What if I'm not home to receive my order?

We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.